Theft of an iMac: A Victim's Story
Updated February 10, 1999
Jan 9 update #1 appended below. Go There.
Jan 9 update #2: Safeguards Against Internet Sale Scams. Go There.
Jan 19 update: Serial number of the iMac reported stolen. Go There.
Feb 10 update: Final email (hopefully). Go There.
The following email correspondences were received from Kawika Holbrook kholbrook@zabit.com,
a recent victim of a scam involving an iMac. Except for minor editing,
his account is presented here as it was received.
If you think you can help Kawika in any way possible,
you can get in touch with him at kholbrook@zabit.com.
Meanwhile, let his experience serve as a warning to one and all.
EMAIL #1:
Date: Thu, 7 Jan 1999 22:01:21 -0800
From: "Holbrook, Kawika" kholbrook@zabit.com
To: "Jeffrey Cho" j_cho@geocities.com
Jeffrey:
A poster of a sinking ship is tacked next to my cubicle at work. The epitaph reads: "MISTAKES: It could be that the purpose of your life is only to serve as a warning to others."
I don't believe that (completely), but here are the details of this warning to others:
My name is Kawika Holbrook. I live in San Francisco, California. A few days ago, I decided to sell my beloved iMac w/ 96 MB of RAM, Epson USB printer and some software. I advertised it for sale on Usenet, the section for discussion forums on the Internet. Someone calling himself Gordon Schilde offered to buy it for $1,200 on January 4, 1999.
Mr. Schilde lives in Hamilton, Ontario, Canada. I asked him to wire half of the money to Western Union before I shipped the computer, half after. He agreed at first, but asked the following favor:
"Could you mark on the waybill when the shipper guy comes that it's a "demo unit"? If the shipper doesn't know you're selling it, and we don't send it like you're selling it, I can save myself the 15% Provincial and Federal Sales tax. And that would be way too cool. See in Canada we have a 7% Federal sales tax, and each province then also adds its own Sales tax, in Ontario it's 8% making for a combined tax of 15% and that's a killer..."
After a couple more emails back and forth, he wrote the following message:
"I called the shippers Airborne Express. They should be picking the unit up soon. I'm thinking that to save myself the extra Western Union charge, I would send ALL of the money at once as soon as I had a tracking number that the unit had shipped. I'm willing to assume that you'd actually ship the computer rather than a box with bricks in it to get the money... So then I'll just send you the full $1,200 once I get a tracking number. That way I save myself some more cash, and we get this done quicker... Sound cool?"
This struck me as a bit odd, but I figured if anything went wrong, I could call Airborne and stop the shipment. So Airborne came and took my computer away.
And I haven't heard from Mr. Schilde since.
By the time I realized something was wrong, my computer had been transferred to the Jackson Square Purolator office and picked up by Mr. Schilde at 2:41 p.m. January 5.
The home address Mr. Schilde emailed me seems to be a home for the elderly. The woman I talked to hadn't heard of him. An Airborne representative said Mr. Schilde claimed to be moving, and that's why he didn't give a phone number.
I emailed the particulars of this to some friends, as well as the people in charge of the three services that provide Mr. Schilde free email. One of them, Valerie Ramsay-Brown, emailed me this message.
"I know of who you speak (Gordon Schilde) and he is a scam artist. I can tell you that the last place he was working was at Light Computer Centre.... You might want to try contacting the store and see if he still works there."
I called Light Computer Centre. Someone there said Mr. Schilde hadn't worked there in a couple of years. They couldn't or wouldn't give me a forwarding address. They said, however, that other people had called to locate him over the years, and none seemed too happy about it.
And that's as much progress as I have been able to make. I would like to press charges against Mr. Schilde. I would also like to offer a reward for the safe return of my computer. I'm not sure what else to do, other than send you and the authorities all the information I have gathered to date.
Here it is.
Address Mr. Gordon Schilde gave as his own:
#2604 160 Market St.
Hamilton, ON L8R 3J6
Address and company that Mr. Gordon Schilde asked me to
send the computer to:
Mac-in-the-Box c/o Purolator
Attn: Gordon See
2 King West
Jackson Square
Hamilton ON, Canada
L8P 1A1
A WorldPage residential search on the Internet listed this phone for Mr. Schilde: (905) 777-8604
The Airborne Express tracking numbers for the two boxes shipped: 7507360184 and 7507362284
Email addresses Mr. Gordon Schilde has used recently:
— schildeg@hwcn.org
— ae586@hwcn.org
— ae586@freenet.hamilton.on.ca
— canadian@mac-addict.com
— Gordon.Schilde@probfate.alive.ampr.ab.ca
Email Address for the Executive Director of HWCN, Valerie Ramsay-Brown:
director@hwcn.org
Address and phone for the Light Computer Centre:
140 Locke Street South
Hamilton ON
(905)524-1972
I don't suppose I'll ever see my money. Perhaps this message will find its way through cyberspace to someone who knows Gordon Schilde ... someone who can help him find what he richly deserves. Who knows what havoc karma, fate or God can wreak?
This whole experience has taught me a few valuable lessons others might like to learn beforehand:
1. Insist on complete information from the buyer.
2. Insist on prepayment, preferable cashier's check.
3. Insure your shipment and include shipping in the purchase price so that you control the courier delivery until it is actually removed from their hands.
4. Shipping through the US Postal Service *might* make non-payment a federal crime.
5. Think about spending money to sell through a third party Internet site, such as eBay or www.iescrow.com. I haven't used either, but people who responded to my posting think they're worth the price. Some even handle currency conversion automatically.
6. Keep a record of all the emails as well as transaction paperwork. It might come in handy if the payment never arrives but your equipment is shipped anyway.
7. Don't trust anyone simply because he or she is a Mac aficionado. I hate to say it, but some Mac lovers are evil scum too.
Anyway, thanks for reading my email. I hope you have a happy and prosperous New Year.
Yours,
Kawika Holbrook
PS: I'm going to forward two emails from one of the several people who were nice enough to offer a few more suggestions.
PPS: Here's one of the signature quotes Mr. Schilde uses in his emails. It seems ironic (or at least prophetic) now:
"May God come between you and harm when you walk in the dark of night. — Egyptian Proverb"
EMAIL #2:
Subject: FW: iMac Sale Sob Story — How Not to Sell Your Computer
Date: Thu, 7 Jan 1999 22:03:30 -0800
From: "Holbrook, Kawika"
To: "Jeffrey Cho"
Jeffrey:
Here's the first of those two friendly emails. If you want more information, let me know and I'll see what I can do. As one other person wrote: stealing an iMac "flies in the face of decency."
----Original Message Follows----
Date: Thu, 07 Jan 1999 18:06:44 -0800
From: Cliff B userid omitted
To: kcholbrook@hotmail.com
Subject: Re: iMac Sale Sob Story — How Not to Sell Your Computer
Hello:
Your tale was very disturbing and it flies in the face of decency.
As to this person Gordon Schilde it might be possible to trace him through the appropriate gas and electric company if in fact he lived in Hamilton, Ontario.
I don't know which utility company operates there (I'm in California!), but if you can find the name of the company and explain to someone in their organization what happened, they may be willing to help you find this man and then you can file a complaint with the local legal authorities in Hamilton (Canadian District Attorney's office - if that is what they call it in Canada) and swear out a warrant for his arrest - the value of the transaction may be such that you can file a complaint for grand larceny or there may be something with the authorities that deals with theft from parcel companies, similar to the mail inspectors with the post office. The latter of course won't deal with the matter since it wasn't through the mail. Next time if there is a next time use C.O.D.!
Didn't Purolator have a signature and proof of his identity that they may have copied, due to the value of the package?
If there is nothing left for you to do, then perhaps you can claim a loss on your tax return?
Regards and good luck.
Cliff B.
(Holbrook's reply to Cliff B.)
-----Original Message-----
From: Kawika Holbrook
Sent: Thursday, January 07, 1999 6:22 PM
To: Cliff B userid omitted
Cc: kholbrook@zabit.com
Subject: Re: iMac Sale Sob Story — How Not to Sell Your Computer
Cliff:
All of these ideas are great. I've faxed a detailed account to the Hamilton Police and the FBI. I'm hoping someone will take an interest in it for several reasons.
1. It does fly in the face of decency. This guy claims to be a Mac lover. He's Thinking Different, all right.
2. The sale was international.
3. Gordon Schilde asked me to mark the boxes with "Demo Unit" so he could avoid paying taxes and custom fees.
I'll do my best to call the utility companies. I can't believe they'd give out the information to me, but maybe they'd give it out to the police or Customs agents. If all else fails, a loss on my tax returns (I would have never thought of that) will do. I wish, however, that at least some charity or inner city school could have got the computer for free, not this guy. I was thinking about posting an email on Usenet offering a reward for his arrest and conviction or the safe return of my iMac. Think that's a good idea?
Let me know if you have the chance. And thanks again for your response.
Yours,
Kawika
PS: Purolator did require a signature, but I haven't been able to find out if they saw any identification. I'd love to get in touch with someone there, but haven't had any luck yet.
EMAIL #3:
Subject: FW: iMac theft part 2
Date: Thu, 7 Jan 1999 22:02:30 -0800
From: "Holbrook, Kawika" kholbrook@zabit.com
To:"Jeffrey Cho"
Jeffrey:
Here is the second of the two friendly emails I received.
----Original Message Follows----
Date: Thu, 07 Jan 1999 18:34:30 -0800
From: Cliff B userid omitted
To: kcholbrook@hotmail.com
Subject: Re: iMac theft part 2
Hello again:
Well I thought this situation you experienced was a bit of a challenge
and I did find the following:
The "hwcn.org" part of his ISP's address has a website at http://www.hwcn.org/Help/Search/search.html
and under that website was a listing for Schilde and it gave his e-mail
address as:
Which of course you had already listed in your posting.
Now as far as I know an ISP will not give out any information about its subscribers unless they have a court order to do so. So perhaps if you decide to pursue this you can contact the District Attorney in Hamilton, Ontario and tell them you want to press charges against this individual for grand theft and tell them what happened and ask them to send you the appropriate forms to fill out and swear out a complaint. They could then get the address of this person by contacting the ISP with an appropriate warrant and the ISP would be obliged to give them the information.
If you have a Canadian consulate close to where you live, they might be helpful in getting you information about the appropriate law enforcement office in Hamilton, Ontario and then you can call and talk to them and see what they can do. I think as you found out the Hamilton police can't or won't do anything until they are formally told there is a warrant for this person issued by the District Attorney's office.
Regards
Cliff B.
(Holbrook's reply to Cliff B.)
-----Original Message-----
From: Kawika Holbrook mailto:kcholbrook@hotmail.com
Sent: Thursday, January 07, 1999 7:45 PM
To: Cliff B userid omitted
Cc: kholbrook@zabit.com
Subject: Re: iMac theft part 2
Cliff:
Thanks for the additional ideas. Here's an update, in case you're interested.
A Detective Cumber in Hamilton told me this was "theft by conversion". As such, the crime occurred in San Francisco, even though the transaction was complete in Hamilton. He suggested I call the San Francisco Police Department.
I did. An "international" crime like this, they said, goes to the FBI. I reached the FBI's "Fraud Squad" and faxed the details of my story. I don't suspect they'll put me at the top of their priority list.
I'll try your suggestions of the local Canadian consulate, warrants, and ISP information.
I was thinking about taking my hunt for "Gordon Schilde" (if that's his real name) public on the Internet. I don't know if I told you, but the executive director of HWCN said that she heard of him, and he's known to be a professional scam artist.
A couple questions, if you don't mind.
1. Is this a good idea, going after him on Usenet discussion groups? I've found at least one other posting of his, from Dec. 20 about a "3Com 56.6 & 10/100T Combo Card." It would be great if someone could get him through that unanswered discussion thread.
2. Should I offer a reward for his arrest or the return of my iMac? I can't really spare the money, but it might be worth it just to see who can find this guy.
3. What other Usenet discussion groups or Internet web sites might have people interested in this story/case/crime?
Anyway, thanks for your thoughts. It's nice to know someone is on my side.
Yours,
Kawika
Subject: Hunting for Gordon Schilde
Date: Fri, 08 Jan 1999 18:24:20 -0800
From: "Holbrook, Kawika" kholbrook@zabit.com
Hello all!
If you've received this email, chances are you are one of the very nice people who have emailed me over the past two days with your condolences, tips or information about the theft of my iMac by Gordon Schilde.
So, here's the latest...
The Hamilton police called me mid-day on Friday. They found Gordon Schilde's address. Unfortunately, he had just vacated the rental property. The police wouldn't say how they found the address, but they did mention that he owed a "good chunk" of back rent.
Several Mac dealers have promised to keep a lookout for hot iMacs in the Ontario area. Though he's probably dumped it by now, I'm trying to track down the serial number to give to them and the police.
Other netizens have been emailing me with some efforts they've taken to track down Schilde. He's been very busy on the Internet, and I'm not the only person he's ripped off. Here are some additional details — some of which are pretty creepy.
— In June of 1996, Schilde stole a flash card for a Newton from P W. His methods were similar back then: promising to wire the money and never doing so. Schilde responded to W's Usenet posting by practically admitting that he was a crook. You'll find the thread of the entire discussion here.
— Schilde was or is a member of the MacRacing List.
http://macracing.simplenet.com/bboard.hts?view+89324192915846
— He has used at least one other email address to the four I've found:
Gordon.Schilde@probfate.alive.ampr.ab.ca
— Schilde was or is a customer of cgocable.net, a high-speed ISP.
— In late April, 1996, Schilde was looking for answers to questions concerning laser surgery for his eyes.
— In February, 1996, Schilde asked the alt.2600 Usenet discussion group how to hack a phone card.
— Around Christmas, 1995, he was looking for the "recipe" to make some sort of drug called "cat".
— Speaking of cats, the police say he has one. In May of 1998 he was trying to train it to fetch him cigarettes while he sat on the toilet. (Man, the things you can learn about people from their postings.)
— In February of 1996 he was in a big hurry to "buy" a purebred male Basenji dog.
— In July, 1997, he posted the following message to misc.consumers.frugal-living: "I've been surviving on $520 a month. There's NO extra income and I can afford to smoke. Do I win some kind of award for this?" No, Gordon, you don't.
— Perhaps most disturbing of all is his posting to alt.models Usenet discussion group on May 15, 1996. "I'm looking for a certain model in the Hamilton, Ontario area. I have seen her twice before just walking down the street. And the second time she was carrying what I assume was her portfolio. I'd like to find this girl for some work. If you're a model in Hamilton please contact me via e-mail and maybe if it IS you, I have a job for you."
And there are more weird tidbits, all of which I'll be sharing with the police. I'd like to thank everyone again for their concern and help.
If you have any more information, or any tips on how to either catch Gordon Schilde — or at least prevent him from stealing other people's computers, dogs, etc. — please let me know.
Yours,
Kawika
If you think you can help Kawika in any way possible, you can get in touch with him at kholbrook@zabit.com. Meanwhile, let his experience serve as a warning to one and all.
Safeguards Against Internet Sale Scams
This contribution came in from reader Adrian Turkington:
Subject: Article on the Scam artist who stole the iMac
Date: Fri, 08 Jan 1999 14:14:16 -0500
From: Adrian Turkington
I've recently bought two items over the internet, specifically via newsgroups. I found that there is one way that is usually very effective and alleviates most of the problems that you can have with shipping things to people you've never met before. I was hoping to share this and perhaps have it posted so that people understand the best way to go about this and not be hurt like Mr. Holbrook was.
If you are looking to sell some software/hardware over the internet as a private seller, this method will be completely safe for you. When you've made arrangements to sell something, ship it COD. COD guarantees that you don't lose your equipment, and if they don't have the cash, you're simply out shipping charges, as the item will be returned to you unless a Money Order is given to the shipping company. It's usually a good idea to inform the buyer of the price you wish him to pay and if you want him to pay for shipping and handling. Give him the total price so that he doesn't get angry and on a whim doesn't pay you because this wasn't part of the negotiation.
As a buyer, if you receive a COD, you are at least guaranteed material, and you don't have to pay for anything until you have it in your hands. Now you have to try to see if your material is genuine and reliable (i.e. he doesn't pull a switch and send you a blank CD, for example). When you see something you want to buy, contact the person and ask if you're interested. If you are in a public forum like USEnet newsgroups, check into the background of this person a little. http://www.dejanews.com is a great way to check out any posts on this person and see if someone has complained about this user or praised him for a good sale, if you are dealing with someone on the newsgroups. Outside of newsgroups, it's up to you to build up trust.
Finally, when the items arrive, check the weight and see if it feels right. If you've bought a CPU and it feels too light, maybe it's empty. As an item that's COD, you have the right to refuse to pay and it will be shipped back. If you are suspicious for any reason, you can refuse it and you as a buyer will be none the worse.
The method of COD is good because the seller has to ship something and the buyer doesn't get it until he pays. And the buyer never has to pay, so the seller could be stuck with paying the shipping charges for that item if they were not honest about it.
Now admittedly you can't check everything, and if you bought a CPU from the store you'd be in a good position to sue if they didn't take it back or it was faulty.
I'm not sure how it works overseas or outside of the U.S., but if you can't ship something COD, I'd advise against for both sides involved.
Adrian Turkington
Servent Software Support - Prophet 21
aturkington@p21.com
Serial number of the iMac reported stolen
This update just came in from Kawika Holbrook:
Subject: Serial Number of the iMac Gordon Schilde Stole
Date: Mon, 18 Jan 1999 15:31:35 -0800
From: "Holbrook, Kawika" kholbrook@zabit.com
Hello all:
Several people have suggested I email everyone and post my iMac's serial number, just in case Gordon Schilde tries to sell it to someone who checks that sort of thing. Here it is:
XA841928EUL
In other news, Airborne has been unable to receive payment from Gordon for the shipment. They sent me the bill. I called them, told them the story, and they said they'd file it somewhere handy. No word whether they'll decide NOT to bill me for something Gordon arranged and agreed to pay for.
Gordon has not yet followed through with his threat to sue me or the MacTimes for slander and libel. Perhaps it finally occurred to him that winning a slander or libel suit would first require that I was in fact wrong. Or perhaps his team of lawyers has other business to attend to first.
Anyway, he's still out there doing his thing. I haven't heard from the authorities. So it's up to the good Netizens to ensure he doesn't steal from anyone else.
Thanks again for all of your help.
Yours,
Kawika
Editor's note: This is to confirm that Gordon Schilde did in fact threaten both myself and The MacTimes Network with a lawsuit in an email addressed to me dated Jan 13 1999, on the grounds of slander and libel, five days after Kawika Holbrook's story first appeared on The iMac NewsPage. We have since invited Mr Schilde to give his full account of events in an email dated Jan 14 1999, as we fully respect Mr Schilde's right of reply and rebuttal. Mr Schilde has however not responded to our offer up till today. Following is the email I sent Mr Schilde:
Subject: Re: Irresponsible reporting. Re: iMac Theft, a victim's...
Date: Thu, 14 Jan 1999 01:46:37 +0800
From: Jeffrey Cho
To: Gordon Schilde gschilde@hotmail.com
Mr Schilde,
I have forwarded your email to The MacTimes Network for them to decide on a suitable response to your complaints.
I take your complaints against myself and MacTimes seriously, and provided I have your written consent, I am fully willing to grant you the right of presenting your side of the story by printing your email in its entirety on the same page in which the article in question appears.
Please get back to me as soon as possible.
Jeffrey Cho
The iMac NewsPage
If you think you can help Kawika in any way possible, you can get in touch with him at kholbrook@zabit.com. Meanwhile, let his experience serve as a warning to one and all.
This update came in from Kawika Holbrook 2 days ago:
Subject: RE: Hopefully final email.
Date: Mon, 08 Feb 1999 20:41:37 -0800
From: "Holbrook, Kawika" kholbrook@zabit.com
To: 'Gordon Schilde' gschilde@hotmail.com
Hi Gordon:
Sorry I didn't return your message below sooner. Thought you might like to know how I found out about you, got my iMac back despite your effort to hold it hostage, and learned a couple of wonderful truths about human nature in the process.
Before I do, however, I need to thank the 131 people (and counting) who offered their advice, their support, and their time to tracking you down. I won't name any of them — except a couple of exceptional Macintosh community members.
The first person I'd like to thank is Mike Banton, Hamilton's best Macintosh specialist. I'm sure you enjoyed bragging to him about stealing my computer, but he was nice enough to report it to the police. He was nicer still to work with the police. Because of him, I believe, you learned that a few weeks of dead time in jail was a distinct possibility. When you relented and handed over my computer to him, he went so far as to ensure you didn't erase the hard drive, rip out the RAM, or otherwise molest my iMac before mailing it back.
Mike deserves the business of every reputable Mac owner within a hundred miles of Hamilton.
The second person I'd like to thank is Jeffrey Cho. Though you threatened to sue him for libel and slander, he stuck to his guns. Of course, it helped that neither of us libeled or slandered you. Still, he has integrity. And he did a service to the Macintosh community at large.
The third person I'd like to thank is not actually a person, but a team of people in the Hamilton Police Department. I'm sure they had other, more important crimes to solve, but — to their credit — they took my postings and reports seriously. And, as I'm sure they learned, there's more than my iMac wasn't the extent of your activities.
Of course, none of this would have been possible without the dozens of netizens who took offense to your actions people who offered me tips and directions on how to track you down. Though you've asked for their names, I'd prefer to keep their identities private. Lucky for me you've made so much of your identity — for what it's worth — public.
Gordon, I feel sorry for you. From all the information I received, you seem to be a amateur thief and a professional victim. You live off the hard work of others. You prey on the trusting. You exist to sponge. And you seem to enjoy it.
But it can't last. Sooner or later, you'll steal from the wrong person. Or the police will tire of your "episodes." The people you believe to be friends may abandon you. The Internet communities in which you lurk may tire of your criminal solicitations and desperate searches for information on people you shouldn't be seeking and things you shouldn't be doing.
Gordon, I hope you learn something from all of this. I have. For every one of you, there's at least 131 people willing to help undo the damage you cause. The world is a better place because of them.
Will the world be a better place because of you?
Sincerely,
Kawika Holbrook
Editor's note: As much as I would have liked to publish Gordon Schilde's email entitled "Hopefully final email" dated Jan 20 1999 to which the above email from Kawika Holbrook is a response, I have no desire to again be needlessly threatened with legal action by Mr Schilde for printing his 'final email' to Mr Holbrook without his permission. Suffice it to say that even in that last email, he seems to have no idea of the torment that he put Mr Holbrook through by keeping his iMac without paying for it. And that is as much as I will say.
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Disney Rumor Echoes Blast From The Past [Feb 19, 1999]
Disney Blast and the iMac's Circular Mouse [Feb 18, 1999]
HAL Freezes Over [Feb 1, 1999]
Another Look at Internet Explorer 4.5 [Jan 19, 1999]
Old Wine In New Bottles? [Jan 16, 1999]
The Unofficial iMac Web Ads [Jan 15, 1999]
AroMac Therapy [Jan 12, 1999]
Theft of an iMac: A Victim's Story [Jan 8, 1999]
Multi-Colored iMacs A Reality [Jan 2, 1999]
Yosemites spotted [Dec 25, 1998]
Time's Man Of The Year? [Dec 15, 1998]
Another Reset Button Solution for iMac Owners [Dec 9, 1998]
2,000 in 2 days - and then what? [Nov 1, 1998]
Product Review: iMacFloppy.com [Oct 24, 1998]
Brace Yourself! [Oct 16, 1998]
Singapore's iMac Pre-Launch Bash [Oct 15, 1998]
iMac to launch with Mac OS 8.5 in Singapore [Oct 15, 1998]
Steve Jobs October 14 Event [Oct 14, 1998]
Dances With Wolves in Sheep's Clothing [Oct 4, 1998]
iMac: Thinking Different in Asia [Sep 22, 1998]
An Open Letter to Steve Jobs [Sep 17, 1998]
Mac-bashing: An American sport? [Sep 10, 1998]
Steve Jobs Seybold Keynote '98 [Sep 1, 1998]
One day more! [Aug 28, 1998]
iMac to be released in Singapore in October [Aug 22, 1998]
Reality, not rumors! [Aug 8, 1998]
iMac says G'day Australia: 31 days and counting! [Aug 5, 1998]
Famous Myths Revisited [Aug 3, 1998]
The Countdown Begins! [Aug 1, 1998]
If not now, when? [July 26, 1998]
Four Great Programs? [July 26, 1998]
MacWorld Expo Singapore - Day 2 Report [Jul 25, 1998]
MacWorld Expo Singapore - Day 1 Report [Jul 24, 1998]
Enter The iMacGotcha [Jul 16, 1998]
iMac's for the rest of us, not just US [Jul 1, 1998]
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